Known for bringing hope and opportunity to low-income home owners and tenants, Horizon Housing is one of Australia's leading providers of low cost housing. They are an award winning not-for-profit charity, formed specifically to provide affordable community housing for those who need it most.

"We initially brought Sharing Minds in to redesign and implement a SharePoint Online intranet, and learn alongside their consultants so we could become self-sufficient in managing the SharePoint environment ourselves."

"Once our intranet was established within the organisation, we then wanted to set up some workflow tools which would help us with the management of our Tenant Application Register and various Tenancy Plans. And with that, we needed additional training for our team."

Sharing Minds developed a series of Microsoft Flows and trained Horizon Housing on how to use the tool. The Horizon Housing team then built a variety of processes that were able to provide a seamless process flow (forgive the pun) throughout their organisation.

“We wanted to make sure Horizon Housing felt supported at all times by our team, and the process consultant was on hand at all times," explained Adam Clark, Sharing Minds.

What would you say is a big tick for this workflow project?

"There was a section of our business who never hit their KPIs. In the past month they have, because of process management in Microsoft Flow."